Contact Us

Please allow 24-48 hours from placing your order until it's updated in our systems. For customer service, please call:


Customer Service Toll Free: 
Hours of operation:Mon-Fri 8am-8pm EST
Order Status: www.customerstatus.com


We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided.


60-Day Money-Back Guarantee

If you decide that you don’t love this product, your order is covered by our 60-Day Money-Back Guarantee. You have 60 days from the day you receive your product to request a replacement product or refund of the purchase price minus processing and handling fees.
To receive a refund or replacement, you must return the product to us at your expense. To return the product, call customer service at 844-208-0019 or email us at help@elephantpan.com and request a return merchandise authorization number. Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package.
Send the product to the following return address:

Elephant Pan™ Cookware
16620 Stagg Street
Van Nuys, CA 91406